Job Details

Student Financial Aid Advisor
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Position Number: 5650653
Location: El Paso, TX
Position Type: Financial Aid

Student Financial Aid Advisor

Job ID: 12500
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: $RegTemp

About UTEP

UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

Position Information

Hiring Department: Office of Student Financial Aid

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends

FLSA status: Exempt

Earliest Start Date: As soon as possible.

Salary: $40,000.00 Annually.

Required Application Materials:

Resume

Submitting a cover letter and a list of 3 references is strongly encouraged.

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides, and insurability as defined in UTS 157 may be required to perform the position's essential functions.

Purpose of Position

Assists with the daily operations of the Office of Scholarships and the Office of Student Financial Aid.

Essential Functions

Examines, evaluates, and authorizes scholarship and financial aid awards; reviews, processes, and administers scholarship forms and financial aid applications.

Meets with applicants and requests specified information for scholarship applications and determines eligibility for aid.

Corresponds with applicants/recipients to resolve questions regarding application and eligibility information.

Authorizes, generates and prepares required records and reports.

Composes, prepares, proofreads confidential correspondence, reports, and other complex documents.

Assists with outreach, recruitment, retention, financial literacy and special projects as assigned; confers with individuals and groups to disseminate information and conducts scholarship, financial aid and financial literacy workshops at local high schools, on campus and throughout the community as requested.

Counsels and advises students regarding their financial options and responsibilities.

Handles email and phone requests for scholarship and financial aid information.

Answers inquiries regarding awards and problems with aid and academic eligibility.

Prepares and reviews forms and reports as required by donors, programs and departments.

May supervise student employees in the administration of programs and gathering of information.

Maintains a high degree of confidentiality with all sensitive information.

Works with other UTEP departments and community agencies to coordinate various events and activities.

May be required to work Institutional special events such as Commencement, Orange & Blue Day etc., with advance notice.

Complies with all federal, state and University policies.

Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor's Degree in Business, Public Administration, Education, Social Sciences or related field.

and

Experience: One (1) year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.

Candidate must have access to several federal databases. To be granted access and clearance to these federal systems, the incumbent cannot be in default on any type of federal student loan.

Preferred Qualifications:

Bilingual in Spanish and two (2) years of proven customer service experience.

Knowledge, Skills & Abilities

Knowledge of all Microsoft Office software and ability to learn and use institutional software systems.

Ability to analyze issues and suggest possible alternatives and options to address these issues.

Skill in resolving complex problems.

Individual must be a self-starter, capable of establishing priorities, forward-thinking and able to work in a fast-paced environment.

Exceptional customer service abilities.

Excellent communication skills, both verbal and written.

Strong interpersonal skills. Must be personable, approachable and a team player.

Detail-oriented, accurate, organized and efficient.

Ability to work independently, handle large volumes of work, and multi-task with frequent interruptions.

Ability to handle information in a confidential and professional manner.

Working knowledge of U.S. Department of Education (Title IV) rules and regulations.

Ability to follow regulatory policy and related procedures.

Additional Information

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25 pounds.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=12500&PostingSeq=1