Job Details

Online Student Services and Scheduling Coordinator
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Position Number: 5791630
Location: Boulder, CO
Position Type: Student Affairs and Services

Online Student Services and Scheduling Coordinator

Requisition Number: 60397
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 21-Nov-2024
Date Posted:

Job Summary

The College of Engineering and Applied Science (CEAS) encourages applications for the Online Student Services and Scheduling Coordinator! This position will oversee the day-to-day support and scheduling operations of the CEAS degree and certificate programs on the Coursera platform. Reporting to the Program Manager, the position provides faculty, staff, and student support for a wide range of crucial course related activities, including creating policies and procedures, managing and processing various academic issues, scheduling and managing curriculum for multiple programs. This position will also collaborate with the Provost's Office of Academic Learning Innovation, Coursera, OIT, Registrar, among others and will participate in strategy meetings.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Founded in 1893, the College of Engineering and Applied Science at CU Boulder is the second largest of seven schools and colleges at one of the nation's top public research institutions. As Colorado's flagship university, CU Boulder has selective admissions standards and a comprehensive array of undergraduate and graduate programs.

The college's mission is to generate new knowledge in engineering and related fields, and to equip students from a diverse set of backgrounds to become leaders and citizens responsible for the betterment of individuals and society. Our vision is to be a recognized world leader for excellence and innovation in engineering research and education, with an emphasis on inclusive excellence, active learning and global society.

What Your Key Responsibilities Will Be

Online (B3) Scheduling, Curriculum Support/Management, and Enrollment Forms:

Assists with course proposals, new course progress and program launches.
Serves as a liaison between online (B3) faculty and multiple teams and departments across campus to launch new courses. Informs online (B3) departments regarding course launch progress.
Communicates closely with academic scheduling to secure Campus Solutions access and course scheduling.
Schedules courses in Campus Solutions, Coursera, and ProctorU for every 8-week session.
Audits enrollment form to ensure accuracy every session.
Provides course information to OIT and UIS to link and map courses between systems accordingly.
Attends, participates, and provides updates in Technical Services for Online Education (TSOE) meetings on behalf of B3 departments.
Collaborates with CU Boulder's Office of Information Technology (OIT), University Information Services (UIS), Registrar, Bursar, Graduate School, ALI, and Visual Compliance for flawless course launch, enrollment, and accurate grade postings.
Establishes consistent rules and regulations throughout online (B3) programs when it comes to Veterans Affairs (VA/GI), Disability Services, Honor Code & Creed, Career Services/Handshake.
Works with Strategic Relations WebExpress to develop and maintain a universal student-facing academic calendar for all online programs.
Assists partners with the Coursera Management System features.
Creates how-to documentations and improves current workflows to enhance productivity.
Schedules and communicates timelines and landmarks to collaborators using project management software.
Assists faculty with any Coursera platform-related questions.
Investigates and works closely with Coursera student services to solve Coursera platform bugs.
Assesses online department (B3) website course information for accuracy and consistency with the course information on the Coursera platform on a bi-yearly basis.
Establishes continuous communication with faculty and course facilitators for any course changes, such as final exams and grading rubrics.

Student Services:

Responds and triages accordingly to online programs' Salesforce tickets.
Investigates and advances academic dishonesty cases to Honor Code.
Manages extensions, accommodations, and proctoring deviations.
Evaluates grade disputes and submits grade changes, if warranted.

Course Facilitator (B3 Teaching Assistants) Support and Development:

Triages facilitator Salesforce tickets.
Recruits, hires, trains, and supervises the Course Facilitator (CF) cohort.
Collects course feedback every session and sends to the designated instructor and CF's for review.
Sends out CF satisfaction surveys to students every session.
Supports CFs with peer review policy and procedures.
Develops and updates knowledge base documents for all courses.
Constructs procedures and timelines for course facilitator responsibilities.
Participates in team meetings and workshops.

Other Duties and Special Assignments:

Undertakes other duties, responsibilities, and special projects as assigned.
Stays apprised and current on relevant University and State of Colorado policies and procedures.
Participates in professional development activities and serves on unit, college or campus committees as applicable. Attends and participates in program meetings and cross-campus meetings.
Serves as back-up for Program Manager and Coordinators/Managers in assigned degree programs.
Develops and maintains procedural documents and storage.

What You Should Know

The work schedule for this position is Monday through Friday, 8:00 AM - 5:00 PM. Evening and weekend work may be required to provide support for students around the world. This position may be eligible for a hybrid work modality, consistent with the College of Engineering and Applied Science Hybrid Work Policy.

What We Can Offer

The starting salary range for this position is $56,000 - $65,000. Relocation assistance is available within CEAS guidelines.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be resourceful. Be supportive. Be Boulder.

What We Require

Bachelor's degree from an accredited institution
One year of professional experience directly related to scheduling, student services and/or curriculum coordination experience.
Equivalent combination of education and experience may substitute.

What You Will Need

Familiarity with Coursera or other online learning platforms.
Strong time management and organization skills with the ability to work independently.
Ability to meet tight deadlines.
Possess great attention to detail.
Ability to work well under pressure.
Ability to manage multiple tasks simultaneously.
Ability to think creatively and innovate new processes/procedures.
Ability to solve problems independently and creatively with strong critical thinking skills.
Strong English written and verbal communication skills.
An enthusiasm for learning new systems, both technical and non-technical.
Experience working with engineering students and faculty in a higher education environment.
Availability to work evenings and weekends as necessary to provide support to students around the world.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that briefly describes how your background and experience align with this position.

We may request references at a later time.

Please apply by November 21, 2024 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Online-Student-Services-and-Scheduling-Coordinator/60397