Job Details

Student Support Specialist I
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Position Number: 5820754
Location: El Paso, TX
Position Type: Multicultural Affairs and Affirmative Action

Student Support Specialist I

Job ID: 12831
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: $RegTemp

About UTEP

UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

Position Information

Hiring Department: Records and Registration

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm.

FLSA status: Non-exempt

Earliest Start Date: As soon as possible.

Salary: $26,906 Annually.

Required Application Materials:

Resume
List of three references

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.

Purpose of Position

Provides routine student support services in the establishment and maintenance of the official permanent records of student scholastic achievement in the Office of the Registrar.

Essential Functions

Provides high quality customer service to faculty, staff, and students.
Verifies all data entered into the permanent record files and insures accuracy.
Prepares new record files, retrieves data from files and updates existing files and records as requested.
Insures that all requests for file information are in compliance with the established policies and procedures.
Processes transcript requests.
Provides information respective to the compatibility of courses.
Makes faculty requested corrections to students' records.
Receives and processes data from official documents regarding student enrollment.
Checks and verifies the accuracy and completeness of data which has been processed and is knowledgeable about the student information system.
Updates existing files and records as requested.
Assists in the preparation of commencements and respective materials.
Retrieves data as required.
Assists in the verification of degrees, diploma replacements, and attendance verification.
Maintains security of records.
Interacts with students, faculty and staff in solving problems and answering questions regarding records.
Maintains a high degree of confidentiality on all of the sensitive information this position is privy to.
Knowledge of all Microsoft Office software and able to learn and use institutional software systems.
Complies with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities: No supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: High school diploma or general education degree (GED).

and

Experience: One year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.

Additional Information

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional travel may be required

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25 pounds.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=12831&PostingSeq=1