Job Details

Student Union VolShop Assistant Manager - VolShop - UTK

Position Number: 6136950
Location: Chattanooga, TN
Position Type: Food Services

Student Union VolShop Assistant Manager - VolShop - UTK
Knoxville, TN, United States

Job Identification: 2580
Job Category: Retail
Posting Date: 04/10/2025
Job Schedule: Full Time
Locations: 1502 Cumberland Avenue, Knoxville, TN, 37996, US

Job Description
The Assistant Manager supports the Store Manager in overseeing daily operations and managing full-time and student employees at the Student Union VolShop and VolSnacks. Key responsibilities include hiring, training, and coaching staff to ensure excellent customer service, product knowledge, and operational efficiency.

This role involves performing store opening and closing procedures, ensuring accurate cashiering practices, and managing staff scheduling. The Assistant Manager serves as the Manager on Duty during weekends, peak shopping periods, athletic events, and whenever the Store Manager is unavailable. The position may require occasional on-campus travel for VolShop events

Responsibilities
Inventory Management

Ensure accurate inventory controls at all times using NetSuite ERP and other inventory management systems. Responsibilities include processing store transfers, verifying product receipts, and conducting regular cycle counts to maintain precise stock levels. All inventory-related tasks must be completed accurately and within designated deadlines.

Key duties include:

Resolving pricing and scanning discrepancies, applying markdowns, and reporting SKU issues to the Buying and IT teams
Overseeing stockroom employees to ensure merchandise is processed efficiently and stockroom organization is maintained
Communicating daily with the Distribution Center to ensure prompt product receipt
Adhering to visual merchandising guidelines when placing products on the sales floor
Collaborating with store management to seasonally rotate displays and maintain an exceptional sales floor appearance

Supervision of Employees and Daily Operations

Responsible for training and overseeing student employees, ensuring smooth daily operations.

Key duties include:

Training and Coaching: Train student employees on cash register procedures, customer service, product knowledge, and store policies, while providing ongoing coaching to improve performance.
Scheduling & Payroll: Adjust staff hours in payroll system, assist with scheduling in When2Work, and support the hiring and training of new employees in collaboration with the HR Manager.
Store Operations: Perform opening and closing procedures, ensuring all cashiers follow store and University policies. Address cashier-related issues, including errors, and ensure registers are stocked with necessary supplies (e.g., forms, bags, receipt tape).
Leadership: Serve as Store Manager in their absence, making key operational decisions as needed.
Collaboration: Attend VolShop departmental meetings to stay informed on policies, procedures, and store initiatives.
Training and Coaching: Train student employees on cash register procedures, customer service, product knowledge, and store policies, while providing ongoing coaching to improve performance
Scheduling & Payroll: Adjust staff hours in payroll system, assist with scheduling in When2Work, and support the hiring and training of new employees in collaboration with the HR Manager.
Store Operations: Perform opening and closing procedures, ensuring all cashiers follow store and University policies. Address cashier-related issues, including errors, and ensure registers are stocked with necessary supplies (e.g., forms, bags, receipt tape).
Leadership: Serve as Store Manager in their absence, making key operational decisions as needed.
Collaboration: Attend VolShop departmental meetings to stay informed on policies, procedures, and store initiatives.

Customer Service

Responsible for delivering exceptional customer service and ensuring a positive shopping experience for students, faculty, staff, and visitors.

Key responsibilities include:

Customer Interaction: Assist customers in-store, over the phone, and via email, addressing concerns and resolving issues promptly and professionally.
Issue Resolution: Investigate and clarify charges, returns, and account discrepancies in collaboration with the Accounting Department to ensure accurate resolutions.
Service Excellence: Partner with the Customer Excellence team to uphold high service standards and implement ongoing customer service training for all employees.
Work Environment: Foster a positive and supportive workplace for staff while creating an engaging, seamless shopping experience for customers and University visitors.

Qualifications

High school diploma/GED
Associate's degree preferred
1-year working in retail industry
1-2 years of previous retail management or similar field (preferred)

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2580/?mode=location