Job Details

Lead Student Account Rep/Ops
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Position Number: 5719331
Location: Boston, MA
Position Type: Student Affairs and Services

Lead Student Account Rep/Ops

About the Opportunity

JOB SUMMARY:

Working under the supervision of the Assistant Director for Student Account Operations, the Lead Student Account Rep-Operations, provides the highest level of customer service (via in person, phone and virtual communications) and answers student, parent and third party inquiries regarding student financial matters. The Lead Student Account Rep-Operations ensures the highest level of compliance with federal, state and institutional policies while maintaining student account records with accuracy. This position is hybrid and requires in-office days at the Boston campus.

RESPONSIBILITIES INCLUDE:

The Lead Student Account Rep-Operations serves as the primary contact for third party vendors (i.e. companies, embassies, government agencies) and associated students with inquiries regarding third party billing. This position is responsible for $15 million in annual payments via third party vendors, contract creation and execution, facilitating billing and, collection activities for delinquent accounts.
The position serves as the primary contact for 21,000 annual 1098T forms and tax documents from other countries.
In addition, this position will have the standard responsibilities as relates to normal Student Accounts business. The Lead Student Account Rep-Operations will also process payments, complete financial forms and documents, and process student refund requests. This includes counseling all current and prospective students and families regarding financing options and financial policies, while ensuring the highest level of compliance with federal, state and institutional policies.

MINIMUM QUALIFICATIONS:

Customer service experience required. Strong communications, interpersonal, and organizational skills.
Knowledge and skills required for this position are typically acquired through the completion of a High School Diploma; Associates Degree preferred.
Working knowledge of Microsoft Word and Excel. Demonstrated ability to work with a diverse student and parent population.
Banner experience preferred.
One year of experience in a higher education student accounts/bursar office or related field desired.

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Lead-Student-Account-Rep-Ops_R128897